RETURNS POLICY

RETURNS POLICY

RETURNS, EXCHANGES, REFUNDS

Thank You For Choosing Jazz Up My Curlz! We Hope That You Are Satisfied With Your Purchase. We Are A Family Owned And Operated Business. All Of Our Products Are Made-To-Order, Using Only The Finest Ingredients. Therefore, We Do Not Accept Returns, Exchanges, Or Issue Refunds.

Our Company Strives To Provide Fresh, Hand-Made Products Made Just For You. Please Choose Your Products Carefully. Processing Begins Immediately After Your Order Is Placed Into Our System. Consequently, Please Understand That All Sales Are Final And Cannot Be Exchanged, Returned, Or Refunded.

MANUFACTURER DEFECT OR DAMAGED ITEMS

We Appreciate Your Support, And Want To Make Sure That Your Received Merchandise, Is In The Same Great Condition It Was In Before Leaving Our Facility. Damaged Or Defective Items Must Be Reported To Us Via Email At Support@Jazzupmycurlz.Com Within 48 Hours Of Receiving Your Package. It Is Common For The Shipping Package To Show Some Wear. If Damage Occurred To Any Product(S), Please Photograph The Package And Damaged Item(S), Along With Your Order Receipt, And Email Them To Us At Support@Jazzupmycurlz.Com. If Not Reported Within 48 Hours Of Receiving You Package, Jazz Up My Curlz! Is No Longer Held Liable For Your Damaged Or Defective Product.

*RETURNED PACKAGES Must Be Returned To Jazz Up My Curlz! In The Original Packaging It Was Delivered To You In.

This Includes:

Original Shipping Box
Products
Advertising Cards
Invoice Receipt
Packaging Material (Packing Peanuts/Paper, Etc.)

Your Product Must Be Unopened/Unused .

Returned Shipments Must Be Sent To Us Through Our Shipping Carrier USPS Priority Mail 1-3 Day Shipping Including Tracking Number.

Once We Receive, Inspect, And Approve Your Package, We Will Email You With A Store Credit Code In The Amount Of Your Item. We Can Only Credit You A Maximum Of $10.00 USD If You Do Not Include A Copy Of The Invoice In Your Shipment.

* Please Note: Original Shipping Fees Are Non-Refundable. Return Shipping Costs Are The Customer's Responsibility.

INCORRECT ORDERS OR DAMAGED PACKAGING

Due To Uncontrollable Shipping Conditions, It Is Common That Packaging (Being Defined As The Box Your Purchased Item Is Shipped In) May Show Slight Wear Upon Receival.

In The Event That You Received The Wrong Item, An Item Is Missing From Your Package, Or Damaged Item, Please Email Us At Support@Jazzupmycurlz.Com Within 48 Hours Of Receiving Your Package And We Will Try To Resolve The Issue Once Verified. Pictures Are Required For Our Records.

An “Item” Being Defined As A Jazz Up My Curlz! Manufactured Product.

LOST OR STOLEN PACKAGES

Jazz Up My Curlz! Is Not Responsible For Lost Or Stolen Packages That Have A Confirmed Delivery And/Or Shipping Date To The Address Entered Upon An Order. Upon Inquiry, Jazz Up My Curlz! Will Confirm Delivery And/Or Shipping Date To The Provided Address, Date Of Delivery (If Applicable), Tracking Information And Shipping Carrier Information For The Customer To Investigate. It Is The Customer's Responsibility To Inquire With USPS About Their Lost Or Stolen Package.

CANCELLATION POLICY

We Work Diligently To Get Your Orders Fulfilled And Shipped Out To You . The Day Your Order Is Placed Into Our System, Processing Begins. Therefore, We Cannot Allow Changes Or Cancellations Once An Order Has Been Placed.

OUT OF STOCK ITEMS

We Continuously Strive To Keep Our Products Available To You . Due To High Demand For Our Products, Some Products May Be Out Of Stock At The Moment. We Will Take All Necessary Steps To Advise You In A Prompt Manner If This Situation Occurs. If It Is Possible To Ship A Portion Of An Order, We Will Notify You And Send Out All Available Items And Place The Remainder As A Back-Order, To Be Shipped As Soon As Possible With No Extra Shipping Charges To You. Please Make Sure You Are Signed Up To Our Email List To Be Notified When Products Are Back In Stock.

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